Warehouse Coordinator – Vancouver, BC branch
Reporting to the Assistant Branch Manager, the Burnaby Warehouse Coordinator will be responsible for (but not limited to) providing leadership and overall direction of the Burnaby warehouse team to ensure 100% customer satisfaction. This person will assist in performance appraisals, address complaints, and resolve problems/issues related to the warehouse operations and the non-union warehouse staff.
The hired candidate will be responsible for generating and providing various inventory reports that will ensure profitability and efficiency of the warehouse operation and will ensure proper execution and implementation of all policies and procedures with regards to picking, packing, shipping, receiving, cycle counts, safety (including 2X/day safety walks), housekeeping, and inventory management.
The new Warehouse Coordinator will take the lead for the warehouse staff group in providing ‘World Class’ customer service by focusing on overall customer satisfaction……you will lead by example.
MAIN JOB DUTIES AND TASKS:
Engages in daily tasks (including process improvement, picking orders, inventory accuracy, evaluating, controlling and tracking against targets, budgets, and timetables). This role will be about 50/50 floor work and office work.
Trains new and existing staff (on effective inventory techniques and daily tasks) and participates in monthly warehouse meetings
Conducts on-site inspections (evaluates and coaches team members to ensure adherence to all health and safety initiatives such as forklift safety, daily pre-trips for operating machinery, proper stacking/packing procedures, dye lot and caliber recording, and ensuring high levels of housekeeping
Scheduling of Warehouse Staff (includes daily, weekly, and monthly cleaning/ vacation/time off schedules)
Leads by example in showing ‘World Class’ customer service (by verbally embracing customers with a five-star welcome and a fond farewell, and attending to customer’s wants/needs)
Understands the Customer’s needs and connects them to the right person at the right time (Provides customers with direction/guidance on where to go for assistance – showroom/Inside sales/other). Coordinates and works with other departments to surprise and delight customers beyond customer expectations (investigate ways where we can expedite customer orders and have them picked and staged before customer arrives – this includes small orders)
Key Qualifications to get consideration for this role:
Some warehouse and inventory management experience, ideally (but not necessarily) in a product category that relates to the building materials sector.
Some experience and ideally past or present certification for material handling equipment – forklifts, lift trucks etc.
A great ‘can do’ and get it done attitude, where you take your role seriously and have high expectations of your work
Some team leadership / staff supervisory experience – you are a natural leader with the right leader mindset where you also lead by example
This role will offer a base salary, plus company bonus plan and employee benefits.
Contact us here at Verge Career Search – Terry@vergecareers.com